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Media relations, marketing strategies, social media, publication relations and more.
Our Team
WYSIWYG is our work style: what you see is what you get.
'It's a Crisis! NOW what?'
Here's your step-by-step handbook for the tourism and hospitality industries.
BCI Blog 
Recent Activity
January 27, 2014
Good Move, Royal Caribbean!
Good Move, Royal Caribbean! Smart decision, Royal Caribbean: with 600 passengers ill, returning to port early was wise. And that’s at least the second smart choice for Royal Caribbean in the last ...
June 17, 2013
Barfing on Boudicca in the Baltics, Thanks to Norovirus
Passengers are reportedly taking legal action after many became ill during a 14-day Baltic cruise aboard Fred Olsen Lines’ Boudicca. Similar incidents were reported during three earlier sailing ...
June 17, 2013
Carnival Triumph Returns to Service Four Months After “Poop Cruise”
Sailing out of Galveston fully booked, the Carnival Triumph returns to the seas, after a reported $115 million rehab, notes USAToday Cruise Editor Gene Sloan: http://www.usatoday.com/story/travel/news/2013/06/14/carnival-triumph/2424483/ ...
June 05, 2013
Social Media “Fails”– and Guidelines – in Crises
In a post today on Bulldog Reporter titled When Tragedy Strikes, Does Social Media Provide the Human Touch?, Melissa Monahan, Senior Vice President at Boston-based Rasky Baerlein Strategic Communications, ...
May 29, 2013
Carnival, Take a Lesson from Royal Caribbean!
A Monday morning blaze aboard Royal Caribbean’s Grandeur of the Seas, which affected four decks and required two hours to extinguish, may remind travelers of the sage of Carnival’s Triumph. ...
May 29, 2013
Good News from Moore Post-Tornado
Though the death toll from the powerful tornado that hit Moore on May 20 was originally reported as 51, it has since been revised downward to 24 – still terrible, for everyone affected in this small ...
May 20, 2013
Tornado Strikes Moore, OK – Again
The highest velocity winds ever recorded on the planet – 302 mph – struck Moore, OK in 1999. While today’s return visit from vicious winds may not have reached that potency, the devastation was heart-rending: ...
May 20, 2013
Everything old is new again: Christie scrutinized for cameo in NJ tourism ad
Shades of “I Love New York” circa 1977: it’s time for legislatures – around the world! – to stop politicizing travel marketing, and recognize that the Governor of any State (whatever his/her ...
May 14, 2013
“Is New Orleans still safe?”
That question, a USAToday headline yesterday (http://www.usatoday.com/story/news/usanow/2013/05/13/new-orleans-parade-shooting/2155233/), followed a seemingly random shooting that injured 19 people, including ...
May 07, 2013
Oh, No, Carnival: Not AGAIN!
$155 million, 2.5 months in drydock, 3,006 passengers aboard: and the overhaul of the Carnival Sunshine (formerly Destiny) isn’t ready for prime time, reports USAToday’s Gene Sloan, in a story ...
Travel is our passion ...
... And among our team, we’ve covered the globe - well, not Antarctica (yet)!
Headed by Lifetime Achievement public relations award-winner Peggy Bendel, we’re a team of senior travel industry professionals with more than a century’s real world experience, representing almost every facet of the travel industry, including destinations, hotels and tour operators.
We’ve created award-winning solutions to marketing challenges, led teams of top marketers, handled crises of startling proportions, escorted press trips, planned special events and promotions, solved thorny problems, spoken at conferences and trade shows around the world, written articles and books- and had an exciting and fulfilling time doing so.
And each of us has recognized, delightful as that corner office is, we really like it best “in the trenches,” working directly with clients, the media, the community – and each other.
Want that energy, experience and enthusiasm focused on your account? Just give me a call, or click the link below!
Washington, DC • Sydney, Australia
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